Your chauffeur meets you inside the arrivals hall at Auckland Airport, holding a name card with your name on it. For international flights, that’s in the main arrivals area after you clear customs; for domestic arrivals, it’s at the baggage claim area. Because we track your flight in real time, your driver adjusts for any delays without you needing to call.
What if I’m arriving on an international flight?
Your chauffeur waits inside the international arrivals hall, just past the customs exit doors, holding a name card. This is the area where all passengers emerge after collecting baggage and clearing border control, so you’ll spot your driver as soon as you walk through.
Where exactly do I look for my chauffeur on a domestic flight?
For domestic arrivals, your driver meets you at the baggage claim area inside the terminal. Look for your name card near the carousel, and your chauffeur will help with your bags from there.
What happens if my flight is delayed or early?
We monitor all inbound flights automatically, so your chauffeur adjusts their arrival time to match yours. Whether you land an hour late or twenty minutes early, your driver will be there when you walk into the arrivals area — no need to send updates or make calls.
How will I recognise my chauffeur?
Your driver holds a name card with the lead passenger’s name clearly displayed, and wears professional attire. If for any reason you can’t locate them, the booking confirmation you receive includes a direct contact number for your chauffeur on the day.
Can my chauffeur meet me at a different location in the airport?
The standard meeting point is inside arrivals, but if you have specific mobility requirements or prefer to be collected kerbside, let us know when you book at /book and we’ll arrange it. For most passengers, the arrivals hall is the most reliable and straightforward option.
Fixed prices, NZD, GST-inclusive. No surge, ever. The vehicle you book is the vehicle that arrives, driven by a chauffeur we employ — trained by us and accountable to us, not an app contractor who can decline the job. The chauffeur — since 2002.
Related: /auckland · /cars · /how-it-works · /our-drivers · /book