A professional chauffeur is an employed, trained driver who works for a single service and is accountable to that company, not an independent contractor using an app. In New Zealand, this means formal training in customer service, vehicle presentation, route planning, and safety protocols—standards maintained by the employer. Since 2002, we've employed our own drivers across Auckland, Wellington, Christchurch, and Queenstown, ensuring consistency you won't find with gig platforms.
What's the difference between a chauffeur driver and a rideshare driver?
A chauffeur driver is directly employed by the chauffeur company, trained to its standards, and can't decline your booking once it's confirmed. Rideshare drivers are independent contractors who use an app, set their own vehicle standards, and can cancel. When you book with us, the driver is ours—trained by us and accountable to us.
What training do professional chauffeurs receive?
Professional chauffeur training covers defensive driving, customer service protocols, vehicle maintenance checks, and route knowledge for the city they serve. Our drivers also learn how to handle luggage properly, maintain vehicle presentation between jobs, and manage time-sensitive pickups like airport transfers. It's ongoing accountability, not a one-off induction.
How do I know the same standard applies across different cities?
Because the same company employs and trains drivers in each location—Auckland, Wellington, Christchurch, and Queenstown in our case—the service standard travels with the brand. You're not dealing with different operators in each city; the vehicle you book (Mercedes E-Class, V-Class, or Sprinter) and the fixed, GST-inclusive pricing work the same way nationwide.
What does 'accountable to the company' actually mean?
It means the driver works for us, not themselves, so there's a direct line of responsibility if anything falls short. You're not chasing a contractor through an app; you're dealing with a service that has employed that driver, set the standards, and carries the reputation risk. That accountability shapes behaviour in ways a rating system never will.
Do chauffeur standards include the vehicle condition?
Yes—vehicle presentation is part of the job, not left to the driver's discretion. Our fleet is specified (Mercedes E-Class sedans for up to two passengers, V-Class for four, Sprinter for ten), maintained centrally, and the vehicle you book is the one that arrives. A professional chauffeur service controls the car as tightly as it controls the driver.
Fixed prices, NZD, GST-inclusive. No surge, ever. The vehicle you book is the vehicle that arrives, driven by a chauffeur we employ — trained by us and accountable to us, not an app contractor who can decline the job. The chauffeur — since 2002.
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