We track your Wellington Airport arrival in real time and adjust your pickup automatically if your flight is delayed—at no additional cost. Your chauffeur will be there when you land, whether that’s on schedule or hours late. Complimentary wait time is built into every airport job, so delays don’t trigger extra charges or meter adjustments.
How do you know if my flight into Wellington is running late?
We monitor your inbound flight from the moment you book, using live arrival data fed directly into our dispatch system. Your chauffeur is updated automatically, so there’s no need for you to send texts from the plane or chase us down when you’re still in the air.
Will I be charged more if my Wellington flight arrives two hours late?
No. Your price is fixed and confirmed before you book—delays don’t change it. We don’t run meters or add surge fees, so a three-hour delay costs exactly the same as an on-time arrival.
What happens if I don’t have cell service when I land at Wellington?
Your chauffeur will be in the arrivals hall with your name, waiting at the agreed meeting point regardless of whether you’ve been able to make contact. We track the flight ourselves, so you’re covered even if your phone is off or you’re stuck in the customs queue.
Do I need to notify you if my flight is delayed?
No—we’re already watching it. That said, if your plans change completely or you’re rerouted to a different flight number, a quick heads-up helps us track the right aircraft. Otherwise, we’ve got it handled without any action required from you.
How long will the chauffeur wait after my flight lands?
Complimentary wait time covers the realistic gap between wheels-down and you walking out through arrivals—long enough for baggage claim, customs if you’re international, and the walk to the meeting point. If something unusual happens and you need more time, your chauffeur will stay in contact rather than disappear.
Fixed prices, NZD, GST-inclusive. No surge, ever. The vehicle you book is the vehicle that arrives, driven by a chauffeur we employ — trained by us and accountable to us, not an app contractor who can decline the job. The chauffeur — since 2002.
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