We monitor your flight into Queenstown in real time and wait when it’s delayed, at no additional cost. Flight tracking is built into every airport pickup we handle, so your chauffeur adjusts to your actual arrival without you needing to call or message. The price you see when you book already covers this.
How do you know my flight is delayed?
We track your inbound flight automatically from the moment you book. Our system monitors the live arrival time for Queenstown Airport, so your chauffeur knows about any delay before you land and adjusts their schedule accordingly.
Will I be charged extra if my flight arrives late?
No. The fixed price you see before booking includes reasonable wait time for delayed flights. There’s no meter running and no surge pricing—the number shown at /book is what you pay, regardless of whether your flight lands on time or an hour late.
Where will the chauffeur be when I arrive?
Your chauffeur will be waiting in the arrivals area at Queenstown Airport, holding a name board. Even if your flight is delayed, they’ll be there when you walk through—you won’t need to hunt for a taxi rank or wait in a queue.
What if my flight is delayed by several hours?
We accommodate reasonable delays as part of the service. For unusually long delays—typically beyond two to three hours—we’ll contact you to confirm the revised plan, but in most cases your chauffeur simply waits or retimes their arrival to match yours.
Do I need to tell you if my flight time changes?
Not usually. Because we track flights automatically, we’ll see schedule changes as they happen. If you have information that isn’t showing in the airline system yet, you’re welcome to let us know, but the tracking typically handles it without any action needed from you.
Fixed prices, NZD, GST-inclusive. No surge, ever. The vehicle you book is the vehicle that arrives, driven by a chauffeur we employ — trained by us and accountable to us, not an app contractor who can decline the job. The chauffeur — since 2002.
Related: /queenstown · /cars · /how-it-works · /our-drivers · /book