Flight delays don’t cost you extra. We monitor every Auckland Airport arrival in real time, and your chauffeur waits without additional charges or meter adjustments. The price you see when you book stays the same whether your plane lands early, on time, or three hours late.
How do you know if my flight into Auckland is delayed?
We track your inbound flight automatically once you provide your flight number during booking. Our dispatch system monitors arrivals into Auckland Airport continuously, so your chauffeur is already aware of any delay before you land.
Is there a limit to how long you’ll wait for a delayed flight?
We wait for any reasonable delay caused by the flight itself — whether that’s 30 minutes or several hours. If circumstances change dramatically or you need to reschedule to a different day, our team will work with you directly.
Where will the chauffeur be when I arrive at Auckland Airport?
Your chauffeur meets you in the arrivals hall with a name board after you’ve cleared customs and collected your bags. For international arrivals this is typically the main greeting area past the sliding doors; for domestic it’s just beyond the baggage claim.
Does the fixed price change if my Auckland flight lands late?
No. The price shown when you book includes waiting time for flight delays at no extra charge. There’s no meter running and no surge adjustments — the GST-inclusive figure you see at /book is what you pay regardless of when your aircraft actually touches down.
What happens if I can’t find the chauffeur after landing?
Call the number in your confirmation email or text the driver directly. Your chauffeur is an employee we’ve trained and deployed specifically for your job, not an app contractor, so they’re accountable to us and will stay in contact until you connect at the terminal.
Fixed prices, NZD, GST-inclusive. No surge, ever. The vehicle you book is the vehicle that arrives, driven by a chauffeur we employ — trained by us and accountable to us, not an app contractor who can decline the job. The chauffeur — since 2002.
Related: /auckland · /cars · /how-it-works · /our-drivers · /book