Rideshare pricing floats with demand — the moment you need it most is the moment it costs most. A chauffeur booking works the other way around: the price is fixed and GST-inclusive when you book, the vehicle is confirmed, and nobody can cancel on you because a better ping arrived.
What actually triggers surge pricing?
Demand outrunning nearby drivers: concert finish times, flight banks landing together, rain, New Year's Eve. Precisely the moments you're most likely to need the ride are the moments the multiplier climbs — and you won't know the real cost until you're standing on the kerb.
Can a rideshare driver really cancel my airport pickup?
Yes — they're independent contractors choosing between jobs, and a long wait in an airport queue is easy to decline. Our chauffeurs are employees on a confirmed booking: they're inside the terminal with a name board, tracking your flight, because that's their job.
If my flight lands at midnight, what happens to each price?
The rideshare price at midnight is whatever demand says it is at midnight. The chauffeur price is the one you accepted when you booked — late arrivals, delays and unsociable hours don't move it, and flight tracking means your driver is there when you actually land.
Is rideshare ever the better choice?
For a short, flexible, low-stakes hop with no luggage and no deadline, certainly. The calculation changes when the journey is committed — a wedding, a flight, ten people and their bags — because what you need then is certainty, and certainty is exactly what floating prices can't sell.
How do I lock in a fixed price?
Book at /book: pick your journey and your Mercedes — E-Class, V-Class or Sprinter — and the full GST-inclusive figure shows before you pay. That number is the contract. No surge, no meter, no renegotiation on the night.
Fixed prices, NZD, GST-inclusive. No surge, ever. The vehicle you book is the vehicle that arrives, driven by a chauffeur we employ — trained by us and accountable to us, not an app contractor who can decline the job. The chauffeur — since 2002.
Related links: /cars · /how-it-works · /our-drivers · /book